CARMAX

Initiating A Claim

We want your claim experience to be as easy and streamlined as possible. Fill out the form below to access our self-service claims center, where you can submit required documents and track the overall process of your claim.
Call us at 866-936-0208 (Monday–Friday 7:00am–8:00pm EST; Saturday 8:00am–5:00pm EST) for any assistance.

Are you looking to create a new Claim or view an Existing Claim?

Claim Form

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We are unable to process this claim

In order to continue with your GAP claim, your vehicle must be a total loss. Please call 800-742-7896 for assistance.

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I am a...

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Customer Information

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Last name should not exceed 20 characters

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Zip code should be only numeric or alphanumeric.

Zip code should be 5 digit code or 6 alphanumeric code.

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Customer Phone number should be numeric and 10 digits.

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Please enter a valid customer email address

Vehicle Information

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VIN number should be last 7 digit number.

VIN number should be alpha numeric

*Your GAP coverage was purchased at CarMax when you financed your vehicle. For questions about your GAP coverage, please contact Safe-Guard Products International, LLC at 866-936-0208

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Initiating A Claim

Are you looking to create a new Claim or view an Existing Claim?

Claim Form

We are unable to process this claim

Claim Status