Initiating A Claim

We want your claim experience to be as easy and streamlined as possible. Fill out the form below to access our self-service claims center, where you can submit required documents and track the overall process of your claim.
Call us at 866-936-0208 (Monday–Friday 7:00am–8:00pm EST; Saturday 8:00am–5:00pm EST) for any assistance.






Claim Form

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In order to continue with your GAP claim, your vehicle must be a total loss. Please call 800-742-7896 for assistance.




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Last name should not exceed 20 characters

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Zip code should be only numeric or alphanumeric.
Zip code should be 5 digit code or 6 alphanumeric code.

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VIN number should be last 7 digit number.
VIN number should be alpha numeric



*Your GAP coverage was purchased at CarMax when you financed your vehicle. For questions about your GAP coverage, please contact Safe-Guard Products International, LLC at 866-936-0208