We want your claim experience to be as easy and streamlined as
possible. Fill out the form below to access our self-service claims
center, where you can submit required documents and track the overall
process of your claim.
Call us at
866-936-0208
(Monday–Friday 7:00am–8:00pm EST; Saturday
8:00am–5:00pm EST) for any assistance.
In order to continue with your GAP claim, your vehicle must be a total loss. Please call 800-742-7896 for assistance.
*Your GAP coverage was purchased at CarMax when you financed your vehicle. For questions about your GAP coverage, please contact Safe-Guard Products International, LLC at 866-936-0208